1. Summary (Quick View)

  • You may request a refund or return within 3 calendar days from the delivery date.
  • Refunds or replacements are provided only for damaged/defective items, incorrect items shipped, or missing quantity.
  • Opened or used packages are generally not eligible for return unless there is clear damage, contamination, or a manufacturing defect.

2. Eligibility

Refunds or returns will be accepted in the following cases:

  • Product was damaged during delivery (photos required).
  • Incorrect product or incorrect quantity was delivered.
  • Product shows visible contamination, spoilage, or manufacturing defect when opened.

Note: If a product was opened and used and the customer is simply dissatisfied with taste or preference, this is not eligible for a refund unless a defect is demonstrable.

3. Timeframe

  • The request must be submitted within 3 calendar days from the delivery date (delivery date = Day 0).
  • Requests received after 3 days may be considered at the company’s discretion only if clear evidence of defect or damage is provided.

4. How to Request a Refund/Return

  1. Contact our customer support immediately by email or phone (details below).
  2. In your message include:
    • Order ID / Invoice number
    • Purchase date and delivery date
    • Brief description of the issue (e.g., damaged pack, wrong item)
    • Clear photos or a short video showing the damage, defect, or wrong item (photos are required for assessment)
  3. Our customer support team will acknowledge your request and respond within 24–48 hours with next steps.

5. Return Process

  • If a return is required, we will provide instructions for pickup or a return location.
  • Please return the item in its original packaging (where applicable) with labels and tags.
  • Returned items will be inspected by our team; after inspection we will confirm eligibility for refund or replacement.

6. Refund Method & Timeline

  • Refunds will be issued to the original payment method used at the time of purchase (credit/debit card, UPI, netbanking, wallet, etc.).
  • Refund processing typically takes 7–10 working days after approval; actual posting time may vary per bank/payment provider.
  • Shipping charges may be handled as described below.

7. Shipping Charges & Who Bears Return Shipping

  • If the return is due to our error (e.g., wrong item shipped, damaged in transit), PRAKRITI MASALA will cover the return shipping cost.
  • If the return is due to the customer’s change of mind or preference (and the product is unused), return shipping charges may apply and will be communicated case-by-case.

8. Exceptions & Important Notes

  • Opened/perishable food items are generally non-returnable for hygiene reasons unless a defect or contamination is shown.
  • Promotional or complimentary items included with an order follow the same eligibility rules.
  • Fraudulent or abusive return claims may result in rejection and further action.

9. Contact Information

Kartikey Enterprises (PRAKRITI MASALA)
41, Mahavirnagar, Bachubhaikuva, Vatva,
Ahmedabad – 382440, Gujarat, India.

Email: support@prakritimasala.com