Welcome to the official website and services of PRAKRITI MASALA — The King of Authentic Masalas. By accessing or purchasing from our website, you agree to the following Terms and Conditions. Please read them carefully before using our services.

1. General

  • These Terms & Conditions govern the use of our website, purchase of products, and related services.
  • By using our site or purchasing products, you agree to be bound by these Terms.
  • PRAKRITI MASALA reserves the right to modify or update these Terms at any time without prior notice. Updated Terms will be posted on this page.

2. Products & Orders

  • All our products are food-grade whole spices and blends, processed and packaged under hygienic conditions.
  • Product images shown on the website are for illustrative purposes; actual product may vary in appearance, packaging, or color.
  • Orders are subject to availability. We reserve the right to cancel or limit any order if the product is unavailable or restricted.
  • Once an order is placed, you will receive an order confirmation via email/phone.

3. Pricing & Payment

  • All prices are listed in Indian Rupees (INR) and are inclusive/exclusive of applicable taxes as mentioned.
  • We reserve the right to update prices at any time without prior notice.
  • Payments can be made through the available payment gateways (e.g., UPI, net banking, cards, wallets).
  • PRAKRITI MASALA is not responsible for delays or errors caused by third-party payment providers.

4. Shipping & Delivery

  • Orders are shipped to the address provided by the customer. Please ensure accurate details at checkout.
  • Delivery timelines are estimates only and may vary due to courier delays, holidays, or unforeseen events.
  • Risk of loss or damage passes to the customer once the order is handed over to the delivery partner.

5. Returns & Refunds

  • PRAKRITI MASALA follows a 3-day Refund & Returns Policy (see Refund Policy page for full details).
  • Refunds are applicable only for damaged, defective, or incorrect products, subject to verification.
  • Opened, used, or tampered packages are not eligible for returns unless a defect is proven.

6. Use of Website

  • Customers must use the website for lawful purposes only.
  • You agree not to misuse the website, attempt unauthorized access, or disrupt services.
  • PRAKRITI MASALA is not liable for any damage caused by viruses, malware, or harmful content linked through external websites.

7. Intellectual Property

  • All content, logos, designs, product names, and trademarks displayed on the site belong to PRAKRITI MASALA (Kartikey Enterprises).
  • Unauthorized use, reproduction, or distribution of our intellectual property is strictly prohibited.

8. Limitation of Liability

  • While we strive for accuracy, PRAKRITI MASALA does not guarantee that product descriptions, prices, or availability are error-free.
  • Our liability is limited strictly to the value of the product purchased.
  • We are not responsible for indirect, incidental, or consequential damages arising from the use of our products or website.

9. Governing Law & Jurisdiction

  • These Terms & Conditions shall be governed by and construed under the laws of India.
  • Any disputes will be subject to the exclusive jurisdiction of the courts in Ahmedabad, Gujarat.

10. Contact Us

For any questions, complaints, or clarifications regarding these Terms & Conditions, please contact:

Kartikey Enterprises (PRAKRITI MASALA)
41, Mahavirnagar, Bachubhaikuva, Vatva,
Ahmedabad – 382440, Gujarat, India.

📧 Email: support@prakritimasala.com